Shipping and Refunds Policy

Shipping Policy

Shipping Charges

Shipping charges for your order will be calculated and displayed at checkout. 

 

Processing Times

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. 

 

Shipping Times

All item are shipped via Australia Post.

Express shipping:1-3 business days

Standard shipping:3-5 business days

 

Tracking

After your order is placed you will receive an email confirming your tracking details.

You can also use the Shop app to track your order in real time. 

NOTE: We are not responsible for shipping carrier delays. We are not liable for non-delivery due to address errors that you provide. We will refund the original order if an order is returned due to an incorrect address.

Refunds Policy

We believe you should feel connected to your cacao experience. If you're not loving your cacao after trying up to 5 servings, you're welcome to request a refund.

 

Here’s how it works:

  • Refunds apply to one item per customer on your first order
  • Please reach out within 30 days of receiving your delivery
  • Just email your order number or proof of purchase to info@betterbean.com.au

We’re here to help. That said, please don’t return products without contacting us first—we won’t be able to process those.

 

Refund Eligibility

We’ll also offer a full refund (excluding shipping) if:

  • Your item arrives damaged or defective
  • You receive the wrong product or quantity
  • Your order never arrives (excluding cases of incorrect shipping addresses)

If any of that happens, let us know and we’ll sort it—fast. In cases requiring return shipping, we’ll coordinate it directly with you. Refunds will be processed to your original payment method unless otherwise arranged.

 

You can always contact us for any refund and return question at info@betterbean.com.au. 

Order Process

01.

Orders are processed in 1-3 business days, excluding weekends and holidays. 

02.

Orders that are successfully placed will receive an e-mail confirmation with the order details. If you haven't received an email, please check your spam folder or contact us for confirmation.

03.

If you have any questions about your order, please contact us right away at info@betterbean.com.au. We will be unable to make changes to your order once it has been shipped.

04.

Please double-check that you have entered the correct address. We are not liable for non-delivery due to address errors that you provide. We will refund the original order if an order is returned due to an incorrect address.
Is it free shipping?

We offer free standard shipping on all orders over $150.

How long does it take to receive my order?

Orders will be processed within 1-3 business days (Monday to Friday, excluding holidays). 

 

All item are shipped via Australia Post.

Express shipping:1-3 business days

Standard shipping:3-5 business days
How will my order be shipped?

All orders are shipped via Australia Post.

What are your shipping costs?

Our shipping costs differ depending on the number of products you are purchasing and whether is being sent via Standard or Express post. 

 

Shipping charges for your order will be calculated and displayed at checkout.

My order has already been shipped but I need to update the address. What should I do?

Please contact us as soon as possible at info@betterbean.com.au if you need to change your address.

Pour Yourself Into Something Good

From focused mornings to relaxing evenings and everything in between, we’ll share insights and inspiration to help you savour every sip. Be the first to hear about new blends, seasonal specials, and behind-the-scenes stories from bean to cup.

Thanks for subscribing

Quick Links

Home

Store

About us

Policies

Privacy Policy

Terms of Service

Shipping and Refund

Need Help?

Contact Us

FAQs

©2025, Better Bean