The Perfect Match Promise
Great cacao should satisfy on two levels — it should taste like a genuine indulgence, and leave you feeling genuinely better for it. If your first blend isn't delivering both, we'll send you a different one on us. No cost, no return, no questions asked. If that still isn't your match — we'll refund you in full. Every cent.
Taste it. Feel it. Love it. That's the Perfect Match Promise.
Here’s how it works:
- Try your first blend. If it's not ticking both boxes — taste and feel — reach out within 30 days.
- We'll send you a different blend on us. If that's still not your match, we'll refund you in full.
- Just email us your order number at info@betterbean.com.au and we'll take care of the rest.
- No returns. No fuss. One claim per first order.
We’re here to help. That said, please don’t return products without contacting us first—we won’t be able to process those.
Refund Eligibility
We’ll also offer a full refund (excluding shipping) if:
- Your item arrives damaged or defective
- You receive the wrong product or quantity
- Your order never arrives (excluding cases of incorrect shipping addresses)
If any of that happens, let us know and we’ll sort it—fast. In cases requiring return shipping, we’ll coordinate it directly with you. Refunds will be processed to your original payment method unless otherwise arranged.
You can always contact us for any refund and return question at info@betterbean.com.au.
