FAQs – Better Bean

About Our Cacao

What makes Better Bean different from other cacao brands?

Unlike most cacao brands that use only processed powder, Better Bean uses the entire cacao bean — including its natural cacao butter — to deliver richer flavour, good fats, and the full spectrum of health benefits.

Our blends are crafted with functional botanicals, selected in consultation with a women’s health naturopath, to support energy, mood, sleep, and hormonal balance.

We also source our cacao directly from small-scale Vanuatuan farmers, ensuring ethical, sustainable practices at every step.

It’s cacao that tastes incredible — and actually supports your wellbeing.

Where is your cacao sourced from?

We source our cacao beans from Malakula Island in Vanuatu.

Is your cacao organic?

Whilst our Vanuatuan cacao is not certified organic, current farming practices are essentially organic, based on age-old systems that are free from the residues of agrichemicals and where environmental integrity remains largely intact.

The administrative burden and costs associated with formal organic certification is often an insurmountable roadblock for smallholder Pacific cacao farmers.

Ingredients & Dietary Information

Are your products vegan-friendly?

Yes — all Better Bean Cacao blends are 100% vegan-friendly.

We use plant-based ingredients only, including pure Vanuatuan cacao, cacao butter, and functional botanicals. Even our creamy blends, like The Achiever, use coconut milk powder instead of dairy.

No animal products, no hidden additives — just delicious, nourishing cacao you can trust.

Do your blends contain processed sugar?

No — we never use refined or processed sugars in our blends. We lightly sweeten some of our cacao with panela, a natural, unrefined cane sugar that retains its mineral content and offers a gentle sweetness without spiking blood sugar.

Our focus is on whole, minimally processed ingredients that nourish without compromise — and that includes how we sweeten our blends.

Are your blends gluten-free?

Yes — all of our blends are naturally gluten-free. We don’t use any gluten-containing ingredients, and our cacao is processed in a way that avoids cross-contamination.

Each cup is crafted to be as clean, pure, and accessible as possible — without compromising on taste or function.

Are your botanicals safe for everyone?

Our blends are crafted with carefully selected botanicals chosen for their supportive, gentle properties — and are generally safe for most people.

However, as our products contain functional herbs like ginseng, chamomile, and damiana, we always recommend checking with your healthcare provider if you're pregnant, breastfeeding, on medication, or managing a specific health condition.

At Better Bean, we believe in informed, intentional wellbeing — so if in doubt, always choose what's right for your body.

Preparation & Use

How do I prepare Better Bean cacao?

Please take a look at our Recipes page for directions on how to prepare Better Bean cacao and a variety of different cacao based recipes.

https://www.betterbean.com.au/pages/cacao-recipes

Can I drink cacao every day?

Yes, you can absolutely enjoy cacao every day!

Better Bean cacao is packed with natural compounds that can support your heart, mind, and mood. It’s rich in antioxidants and flavanols, which help improve circulation and support heart health.

It can help you feel more focused and uplifted, thanks to its gentle stimulants like theobromine and its ability to boost feel-good brain chemicals like serotonin and dopamine.

For more information on the benefits of cacao please visit our About Cacao page.

https://www.betterbean.com.au/pages/about-cacao

Is it suitable as a coffee alternative?

Yes — cacao is a gentle, nourishing alternative to coffee. While it contains a small amount of theobromine (a natural stimulant), it doesn’t spike cortisol or disrupt hormones like caffeine can.

Our blends are designed to provide sustained energy, focus, and mood support without the crash or jitters — making them ideal for anyone looking to reduce or replace coffee in their daily routine.

For more information on the benefits of cacao please visit our About Cacao page.

https://www.betterbean.com.au/pages/about-cacao

Can I add sweeteners or spices?

Absolutely! While our blends are crafted to be delicious on their own, you're welcome to customise your cup. Feel free to add natural sweeteners like honey or maple syrup, or spices like cinnamon or vanilla to suit your taste.

Shipping & Orders

Where do you ship?

We ship within Australia.

How long does shipping take?

Orders will be processed within 1-3 business days (Monday to Friday, excluding holidays).

All item are shipped via Australia Post.

Express shipping:1-3 business days

Standard shipping:3-5 business days

What if my order arrives damaged?

We’ll provide a full refund (excluding shipping) if your item arrives damaged or defective.

If that happens, let us know and we’ll sort it—fast. In cases requiring return shipping, we’ll coordinate it directly with you. Refunds will be processed to your original payment method unless otherwise arranged.

You can always contact us for any refund and return question at info@betterbean.com.au.

Do you offer returns?

We believe you should feel connected to your cacao experience. If you're not loving your cacao after trying up to 5 servings, you're welcome to request a refund.

Here’s how it works:

Refunds apply to one item per customer on your first order
Please reach out within 30 days of receiving your delivery
Just email your order number or proof of purchase to info@betterbean.com.au

We’re here to help. That said, please don’t return products without contacting us first—we won’t be able to process those.

Refund Eligibility

We’ll also offer a full refund (excluding shipping) if:

Your item arrives damaged or defective
You receive the wrong product or quantity
Your order never arrives (excluding cases of incorrect shipping addresses)

If any of that happens, let us know and we’ll sort it—fast. In cases requiring return shipping, we’ll coordinate it directly with you. Refunds will be processed to your original payment method unless otherwise arranged.

You can always contact us for any refund and return question at info@betterbean.com.au.

Didn’t Find What You Were Looking For?

Whether it’s about your order, our blends, or anything in between, we’re only a message away. Reach out and we’ll get back to you as soon as possible.

Contact Us

all your questions answered. now, let’s begin your ritual.

You’ve got the clarity — now it’s time to choose the blend that’s right for you. Discover cacao in its purest form and make wellness a daily pleasure.

Shop the Blends

Pour Yourself Into Something Good

From focused mornings to relaxing evenings and everything in between, we’ll share insights and inspiration to help you savour every sip. Be the first to hear about new blends, seasonal specials, and behind-the-scenes stories from bean to cup.

Quick Links

Home

Store

About us

Policies

Privacy Policy

Terms of Service

Shipping and Refund

Need Help?